Privacy Policy

Information You Provide Directly

When you contact us through WhatsApp, phone, or email to enquire about a product, request a quotation, or place an order, you may voluntarily provide information such as:

• Your name
• Phone number
• Email address
• Product or marble article you are interested in
• Required size, design, or customization details
• Budget or quotation requirements
• Delivery location
• Any other information you choose to share with us

We do not collect this information through a customer registration or enquiry form on our website. The information is provided directly by you when you contact us through WhatsApp, phone, or email.

Information Collected Automatically

Our website may receive basic technical information such as your IP address, browser type, operating system, device type, and similar technical information. This information may be automatically processed by our website hosting or infrastructure providers for purposes such as website security, reliability, and performance.

When you choose to contact us through WhatsApp, your conversation takes place on WhatsApp's platform and is also subject to WhatsApp's own Privacy Policy and terms. We only have access to the information and messages that you choose to send to us through WhatsApp. We do not control how WhatsApp processes information on its platform.

Our website currently does not use Google Analytics, Meta Pixel, Google Ads conversion tracking, or other marketing or advertising tracking tools.

We do not use tracking tools on our website to create advertising profiles or track your activity across other websites.

Our hosting or website infrastructure may use basic technical mechanisms that are necessary for website security, functionality, and performance.

We currently do not collect or store payment card, debit card, credit card, or banking information through our website. Orders and payments are finalized directly with us through communication methods such as WhatsApp, phone, or in person, as applicable.

We may use the information you provide to:

• Respond to your enquiries
• Provide product information and quotations
• Discuss customization requirements
• Process and coordinate your orders
• Contact you regarding your enquiry or order
• Arrange delivery or other order-related communication
• Maintain necessary business records
• Improve our products, catalogue, and website

We do not use your personal information for purposes unrelated to the above without a lawful basis or appropriate notice where required.

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Website hosting and technical service providers that help us operate and secure our website
• WhatsApp, when you choose to communicate with us through WhatsApp
• Delivery, logistics, or other service providers where necessary to fulfill your order
• Government authorities or law-enforcement agencies where disclosure is required by applicable law

We expect service providers handling information on our behalf to use it only for the purposes for which it is provided or as otherwise permitted by applicable law.

We retain information you provide for as long as reasonably necessary to:

• Respond to your enquiry
• Fulfill and support your order
• Maintain business and transaction records
• Resolve disputes or comply with legal obligations

Where appropriate and legally permissible, you may request deletion of your personal information.

Depending on applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask us to stop sending promotional communications

You can contact us using the details provided in Section 10.

We take reasonable measures to protect the information provided to us from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.

Our website and products are intended for adults and are not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time if our website, business practices, or applicable legal requirements change. Any updated version will be published on this page with a revised "Last updated" date.